Been waiting for a refund for 4 months from Supersonic

I mistakenly put money into the wrong Supersonic account in December 2021. I got this account from their bots. When I called supersonic about the transection I made they told me it's the wrong account and they can't credit me for the next 28 days cycle. I have since been asking for a refund to no avail. It's four months later. They keep promising they will deposit the money, but they never do.