BE CAREFUL OF DEALING WITH SUPERSONIC - YOU WILL DISAPPOINTED

Unfortunately I had to give 1 star to this company because the form won't allow you to proceed otherwise. NOTE: I would deduct stars if possible BE CAREFUL OF DOING BUSINESS WITH THIS COMPANY. We paid to sign up to Supersonic LTE in October 2021 and received our package on the 29th October 2021. On this afternoon, all plugged in and ready to go - we had NO internet. Spent Friday evening on the telephone and emailing agents of Supersonic - no joy. Saturday, 30th October 2021 - spent all morning on the phone with Supersonic Agents - no luck. All manner of things have been tried thus far, reconfigure the router, put the sim card in my cellphone, re-set, re-boot - NO INTERNET. We then asked whether our Huawei router was compatible with the sim card - it was - INTERNET WORKS using the old router - the Agent informs that the router must be faulty and must be swapped out and replaced. Tuesday, 2nd November - spent my lunch hour on the phone with Agents to have the router swapped out. They insist on trying to reconfigure the router - NO INTERNET Wednesday, 3rd November - spent over an hour on the phone to find out how to swap the router - They insist on trying to reconfigure the router - NO INTERNET Thursday, 4th November - spent my lunch hour on the phone to find out how to swap the router - after holding for 45 minutes, I was told that the router is fine and that they "forgot to load airtime". PLEASE - IF THERE IS ANY EARTHLING THAT WORKS AT SUPERSONIC - I WANT THE ROUTER SWAPPED SO THAT I CAN GET USE WHAT I PAID FOR