Bad/No service from Supersonic!!!

My account was suspended in friday even though my account is updated with supersonic infact in credit of R150. I’m also now told that vumatel must unsuspend the account(reference given by Fihle Cas-775299-z8c0m5) and it would take an hour which was at 17h20 Friday 7th August…. it is now Sunday with no feedback or call centre answering calls and when i do get through is after holding on for an hour at a time, and every consultant gives me a different story...i still don’t have internet and demand supersonic rectify asap with vumatel seriously how can your customers be affected so long,after nearly 2 years with you i will be cancelling and moving to another more competant ISP