Bad/No Customer Service

Item: Supersonic
Rating: 1
Author: Yoland C

Supersonic keep debiting account after I've cancelled the contract. I keep sending emails and what's app messages, since July/August 2022, but they keep saying they will get back and look into the matter and someone will get back to me. To date no one has contacted me and no refund processed.

In June/July I requested for a lower package, but they kept debiting my account for R999 a month.

Supersonic staff do not do what customers request. And their what's app service is pathetic.

I have emails and what's app messages to prove it all. Oh, and they never find call recordings and requests sent by me.

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

16 Nov 2022, 17:21

Hi, we have noticed your comment and would certainly like to assist you with any unresolved queries you may have. Please DM us your ID/Passport or Account Number. We will be able to assist you further.

Supersonic 's reply16 Nov 2022, 17:21

Official

Yoland C's updateReviewer Update

17 Nov 2022, 08:52

Account number: S***

Yoland C's update17 Nov 2022, 08:52

Reviewer Update

Account number: S***

Yoland C's updateReviewer Update

07 Dec 2022, 11:04

I have returned the router on the 24th Nov 2022. To date I have not received my refund.
Device Return Form-S***-YZ Cooke.
Can anyone please assist with reporting this matter to a higher authority. Or how can I report Supersonic?

Yoland C's update07 Dec 2022, 11:04

Reviewer Update