Bad to No Service

No Service, cancelled my contract. 1. I had to cancel their service due to them not providing the service as promised per contract. I was reliant on their service for my daughter’s online classes. 2. On their recommendation, I took a 20 meg package, it did not work. Again on their recommendation I upgraded to a 50 meg package, which once again did not work. As a matter of fact, on 18 November 2023 a consultant told me when I logged a problem, “Unfortunately that’s the way Airfibre can be sometimes, even normal fibre does not guarantee that you will get 50 megs”. I then told her that its not the right answer to give your client, her response “Okay I will escalate it”. 3. From the start the service were not good and the connection were also not good. 4. I personally removed their dish from my house, and kept it in a safe place for the. They just had to collect it, which they eventually did after some time.