MDvV
Matthew David van Vuuren
1 reviews | Active since Jun 2023
28 Jun 2023, 13:47
Bad to no customer service.
Trying to cancel my contract on 28 June only to receive a automatic replay "So, before you go, a Supersonic agent will be contacting you within the next 5 to 10 days to discuss your home connectivity needs. Should you still wish to cancel your subscription, our Supersonic agent will assist with all you need to complete your cancellation." I need to cancel for end of July 2023. Now they respond to say between 5-10 days. This is such bad customer service, I will not recommend them to anyone.
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Replies (6)0
Replies (6)
Supersonic 's replyOfficial
28 Jun 2023, 14:03Y'ello,
We sincerely apologize for the unsatisfactory service you may have experienced with us. please be advised that your services will be terminated on the 31st of July as per your request.
Kind regards
The Supersonic Team
Supersonic 's reply28 Jun 2023, 14:03
Official
Y'ello,
We sincerely apologize for the unsatisfactory service you may have experienced with us. please be advised that your services will be terminated on the 31st of July as per your request.
Kind regards
The Supersonic Team
MDvV
Matthew David van Vuuren's updateReviewer Update
28 Jun 2023, 14:12Great, you company have a lagging or very slow response on all other platforms and are to electronical communication orientated. I am glad it will be cancelled.
MDvV
Matthew David van Vuuren's update28 Jun 2023, 14:12
Reviewer Update
Great, you company have a lagging or very slow response on all other platforms and are to electronical communication orientated. I am glad it will be cancelled.
Supersonic 's replyOfficial
28 Jun 2023, 15:06Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply28 Jun 2023, 15:06
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's replyOfficial
28 Jun 2023, 16:45Good day, thank you for contacting Supersonic fibre. We would like to apologize for the frustration caused. Kindly note that this will be escalated further. Regards Supersonic Team.
Supersonic 's reply28 Jun 2023, 16:45
Official
Good day, thank you for contacting Supersonic fibre. We would like to apologize for the frustration caused. Kindly note that this will be escalated further. Regards Supersonic Team.
Supersonic 's replyOfficial
29 Jun 2023, 07:00Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply29 Jun 2023, 07:00
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
MDvV
Matthew David van Vuuren's updateReviewer Update
01 Aug 2023, 08:23Still waiting on the release of my Fibre box, please.
MDvV
Matthew David van Vuuren's update01 Aug 2023, 08:23
Reviewer Update
Still waiting on the release of my Fibre box, please.