Bad suppport

I originally approached this company as I was looking for a reliable internet provider, and according to their website I believed to have found what I hoped for. How wrong was I. I experienced then acceptable internet and then slow connectivity that was unusable. Even though the support was as helpful as I could have hoped for, the issues were not resolved and I felt that what I was paying for was not justified. As a result I cancelled the product and requested a refund. They said I have to wait 7-21 working days which I duly did. Then the pathetic service stuck is ugly head out. I even followed up after 7 days and was told to wait the full period. After waiting with followup calls when the period had run its course, I called to find out where my refund was. After I got no result I requested the manager to call me back, Needless to say I am still waiting, He seems to have more meetings than a cabinet minister, or he just did not exist. After demanding a result I was informed that it would take another 7-21 working days as nothing was done. What pathetic service, quick to take your hard earned cash but when they can't deliver to get it back is quite another story altogether. Avoid these guys, stick to a reputable ISP and save yourself lots of hassle in the future.