Bad start Supersonic!
First day with a router and sim from Supersonic, and their staff cannot even activate the account, and is never available to assist. Fantastic staff on sales side, and there is where it ends it seems. Come on Supersonic, prove me wrong! I wonder if Kelvin get's to see these reports! CEO's should know!
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Replies (2)
Supersonic 's replyOfficial
04 Aug 2021, 20:46Good day Peter.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply04 Aug 2021, 20:46
Official
Good day Peter.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's replyOfficial
04 Aug 2021, 20:49Hi Peter.
Thank you for your patience. Kindly be advised that a case is in progress to activate your account and set you up on our network. The case ref is CAS-771909-V2X0Q1. I do apologise for the frustration caused, however, I can assure you that your case is being attended to.
Kind regards, Nonhlanhla
Thank you for your patience. Kindly be advised that a case is in progress to activate your account and set you up on our network. The case ref is CAS-771909-V2X0Q1. I do apologise for the frustration caused, however, I can assure you that your case is being attended to.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply04 Aug 2021, 20:49
Official
Hi Peter.
Thank you for your patience. Kindly be advised that a case is in progress to activate your account and set you up on our network. The case ref is CAS-771909-V2X0Q1. I do apologise for the frustration caused, however, I can assure you that your case is being attended to.
Kind regards, Nonhlanhla
Thank you for your patience. Kindly be advised that a case is in progress to activate your account and set you up on our network. The case ref is CAS-771909-V2X0Q1. I do apologise for the frustration caused, however, I can assure you that your case is being attended to.
Kind regards, Nonhlanhla
Best regards,