Bad Services

I am becoming increasingly concerned about the service provided by Supersonic staff. In December, I decided to cancel my service with them due to their lack of consideration. However, after three months, I reconsidered joining back with them. Instead of canceling my old line and opening a new one, they mistakenly opened both on my account.

I sought assistance from a lady named Vanessa Nkuna to correct this error. While she seemed helpful at the time, the duplicated line is still present to this day. The realization of this occurred when I was adding a new 5G line to my profile. To obtain the new line, I had to pay upfront R699 per month. Then, two ladies named Amanda and Dikeledi claimed to assist me in getting my order processed. I provided them with proof of my bank statement, which clearly showed that I did not owe Supersonic, and my account was up to date. Despite this, they both disappeared, and to my dismay, my order for the 5G line was canceled, while the duplicate line for my fiber connection remained.

It is frustrating and disappointing to face such unprofessionalism and inefficiency from the staff and the company. I wonder what a person should do to prompt them to fulfill their duties diligently and for the company to deliver the service one rightfully pays for with their hard-earned cash.