CF
Chantel F
1 reviews | Active since May 2018
29 Jul 2021, 21:39
Bad services, 2 days going on 3 without any wifi or customer service
I have been phone for the last 2 days, my phone calls keeps on getting dropped after we staying on the phone for more than 30 minutes at a time, I have recordings off all 4 my phone calls, still I can't get through to find out why my wifi is suspended. I sent an email, no response. I work from home and get paid per hour. This is effecting my income. I have been paying extra on my wifi every month when I have a few extra bucks to catch up the 1st month of pro rata invoice you never sent me. I used over R100 of airtime for nothing.
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Replies (2)
Supersonic 's replyOfficial
30 Jul 2021, 10:24Good day Chantel.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
Supersonic 's reply30 Jul 2021, 10:24
Official
Good day Chantel.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
CF
Chantel F's updateReviewer Update
01 Aug 2021, 13:49This is now day 5 with no internet. Because my account is suspended l, but a am in credit. I phoned yesterday spoke to Sinothando i sent my POP she told me 20 min then my internet will be back online. A whole day later and stil no internet. I phoned 6 times today everytime i am 1st in the que to speak to someone it all of a sudden changes to you are now nr 23. How do i go from being 1st to 23? Super bad service i want a credit for the days without internet.
CF
Chantel F's update01 Aug 2021, 13:49
Reviewer Update
This is now day 5 with no internet. Because my account is suspended l, but a am in credit. I phoned yesterday spoke to Sinothando i sent my POP she told me 20 min then my internet will be back online. A whole day later and stil no internet. I phoned 6 times today everytime i am 1st in the que to speak to someone it all of a sudden changes to you are now nr 23. How do i go from being 1st to 23? Super bad service i want a credit for the days without internet.