Bad service that keeps putting us on hold until your airtime is finished

I am writing another complaint, Your service is BAD like really BAD. We are told that u dont care about customers, You don't even have Technicians on the ground meaning, should something go wrong with the devise we must just ***** ourselves since u cant answer our calls. I didn't know i signed up for this horrible service.

Saturday on the 26 April i called you i was put on hold until my airtime was finished. Tuesday 28 April i have called the call center the whole day they just put me on hold until my airtime was finished

I think its better if u tell your agent to come and collect their devise since is not working i will get another service provide Tuesday 28