Bad service Supersonic - ticket number SST676515 refers.

I am without wifi for over a week. I logged a call on 12 May, have phoned everyday since then and all they do is escalate to the technical team. When someone calls we do the same troubleshooting. The router is the issue. THAT has at least been established. I requested a new router or for a technician to be sent out but was told that there is no money for a technician to come out and that I will have to pay for a new router and for a technician and that.....same old story...they will escalate my issue to the technical team. My ticket number is SST676515. Read your notes and listen to the recorded calls for proof of your bad service and empty promises SUPERSONIC!!!!