Bad service Supersonic MTN

I am in Roodepoort using supersonic. The tower is forever down sometimes for a week or days. The worst thing they forever refuse to to reimburse for the days not connected. As I speak we've been down since Monday this happens every month the amount of money I pay and getting only 65% of service every month is reaping off the customers. It pains me that I have to depend on telkom prepaid whenever I am down but the billing does not change you will be told is not their fault if the is down. How many times I asked them to make my router flexible for me to connect it anywhere since they have problems with Roodepoort tower they refuse because is locked to specific tower. Supersonic you can see this is not working value your clients money some of us we don't mind travelling daily somewhere to use the router since I pay. We loosing our jobs due to your terrible and selfish service. Is 2 options 1. Don't charge us for the day you down or 2. Unlock the router with me having to call for new address you don't buy me airtime to do so.