BAD SERVICE PROVIDER AND ****MING ELDERLY PEOPLE

This company is Bad service provider, customers get ignored. Payment was made on the 4th of February and they still went on to cancel my mothers subscription, she has been calling them since the 4th to reconnect her services but thing has not happened. On the 20th she then sent an email requesting for a refund and subscription to be cancelled. Supersonic took it a step further by closing her request without her getting her refund and when I called them I was informed that it will be processed by the 24th of February but that was never done. I just puzzled as to how can this company still be in business when they are busy ****ming elderly people.