Bad service, no internet for more than 5 days

Item: Supersonic
Rating: 2
Author: Tinyiko M

Good Day

Internet has been down for more than 5 days at my house, i have rwo subscription with supersonic one house is working perfectly fine but the other one with serial number : *******7418 is the one which's affected.

I have called more than 3 times including today but still the issue is not solved. We have rebooted unplugged the rooter, but still not working.

I have been promised, that the Technician will visit the house to assist further and i have been waiting for the past 5 days.

Can someone urgently assist, also considering canceling as I connot pay for something without receiving the service.

The service is not good and all as no one calls to provide an update, I always have to call.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

27 May 2023, 17:49

Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team

Supersonic 's reply27 May 2023, 17:49

Official

Tinyiko M's updateReviewer Update

30 May 2023, 17:23

Good Day

Still waiting for the feedback on the above issue. Got the message today that reads "

Good day,
Supersonic has tried contacting you with regards to your support case.
We got confirmation that your problem has been resolved and we wanted to make contact with you to confirm.
Should you have any issues, Please contact us back and we will reactivate your case and assist you as best we can.
Have a Supersonic day

But the issue is still not yet resolved.

Regards
Given

Tinyiko M's update30 May 2023, 17:23

Reviewer Update