Bad Service. No communication. No one knows anything in their call centre

Horrible customer service

I bought my router and sim, I received them yesterday (04 August 2021) around 4pm, my SIM card wasn’t activated, I called their call centre and the lady said it will be active in 24 hours. The next day nothing had happened.

I called again then they told me my case was not logged, she logged my case and said it will be active in 2 hours. Still nothing. I called again, they then told me they have escalated the matter to the manager and the manager will call me back. But still nothing.

None of the call centre agents is able to help me, and they all tell me different stories. The service is really bad. They make you wait for long before you get through to them.

In all these calls you keep getting transferred to different people but all of them are clueless