Bad service is an understatement

DONT TRUST THE GOOD SERVICE YOU FIRST RECEIVE! I was previously with Afrihost who couldn't be bothered to even try to move my line to our new house. I then spoke with Supersonic and I was blown away by the great service so therefore moved over to Supersonic.

More recently, we woke up with no internet and a red light flashing on our Vumatel box, after reporting it straight away to Supersonic and also being told that there is a 48 to 72 hour turn around time, we were also told that they have logged the incident and Vumatel will send through an ISP number. I then called on Saturday afternoon and was told that apparently according to their system, there are technicians onsite and should be fixed today or tomorrow. Sunday no internet and was told the same thing. Monday arrived and we still don't have internet, after speaking to a consultant we were then told that apparently now its only been logged so in other words between Supersonic and Vumatel I might add as they also told me technicians were onsite, this was all a lie, my report hadn't been logged AND THE TECHNICIANS DONT EVEN WORK ON THE WEEKEND!!! So Tuesday we call Supersonic and Vumatel, now our security calls the estate and mentions that they have let someone in from Vumatel... do you think this technician turned up??? No, that's because apparently they went to the wrong house... Officially it is Wednesday morning and lost my patience and call Supersonic to speak to a manager to then hold on the call for about 5 minutes to be told that there aren't managers available and will ask someone to call me back... and the cherry on top is the consultant told me in basic terms that its not there problem and I need to speak with Vumatel.... so I must do the job for them... I must press Vumatel to send a technician... ARE YOU JOKING?!?!?!?! I could not believe what I heard... not only do I have to follow up with Vumatel myself but after 5 days, not one consultant told me that I should be dealing with Vumatel directly.

If anyone else can suggest a service provider that is ATLEAST average, that would be great because Supersonic and Afrihost are by far THE WORST service I have ever received and what's worse, I have spent more days in our new house without internet then with, what an absolute joke.