Bad service, if any service at all

I have an existing account for FLTE with Supersonic, which I have been happy with for the most part. Recently I requested that my account be migrated to an AirFibre account, and I must confess that the service I have received in this regard has been absolutely ****!

Initially it took 2 weeks for the installers to come around, and after being assured that there was coverage for AirFibre where I stay, they were still unable to find any signal. The excuse at the time was that there might be an issue on the tower(s). This was on a Friday, and I was promised that they would discuss the issue with the "office" and return on the Monday. It has been another week now, and I am still to receive any feedback from either Supersonic (after I escalated the issue) or the installers.

Well done to all involved. It is service like this that makes SA as dysfunctional as it is, and is going to end up costing you at least 1 customer.