Bad service from SUPERSONIC

I cancelled my home Fiber line on the 14th August. I was told that because it is not from the 1st of August this will only go through from the 31st of August and terminated then at the end of September 2026. I got confirmation that this is now cancelled...I also cancelled the debit order. My partner then app**** for Fibre as from the 1st October and made payment for the new month on the 25th September. Emails was send between him and Mandla Cele about a date for installation. It is now the 13th October and still no installation or cancellation for my line after i received a phone call around the 26th September about my cancellation which was still not done and an email was send to Mandla Cele requesting to rather pay back my partners fee as we are already a week into the month and up to date no response from any one. They do not answer their phones they Don not reply on the what's up line and they do not respond to emails. They are the worst company ever. DO NOT USE SUPERSONIC