Bad Service From Supersonic Continues

I reported the bad service I received from Supersonic previously. Sandra promised me someone will call me back, as yet I'm still waiting for their call. The response from Sandra was: "Sorry to see that you have been battling to get assistance from us. I have escalated your issue and you will be contacted shortly to ensure that it is resolved. Regards, Sandra" I did receive e-mail correspondence from Clara Mochaki regarding my account and what I should do. But it seems that I'm being billed for May but my services was stopped on 08 May 2020. I emailed my response back to Clara but no response. 14 days later I'm still without Internet. Below is what I reported to Hello Peter the first time: In April 2020 I signed with Vuma who connected my Optic Fiber. The service provider is Supersonic. On 28 April I received an email with my account details. I responded to the email with my banking details requesting that monthly deductions must be made. On 8 May 2020 I noticed I had no Internet connection. I contacted Supersonic various times to re-connect me. They said they will send me a link which will assist me to re-connect. I'm still waiting for the link which will connect me up. Thus far the simple solution to connect me up has not materialised. They are so far the most *********** company I've ever dealt with.