Bad service from Supersonic call center

Whenever you have a problem and you phone the Supersonic call center expect to be put on hold forever until you drop the call or gets cut-off. Expect the agent to not call you back when promising to do so. Expect to phone back numerous times without feedback or no notes on your case. Oh and remember to ask for the case number otherwise you are doomed - should it not be given as standard procedure? In my 3 years dealing with your call center nothing has changed. No client service, no accountability. In this age of working from home one needs quick assistance and clear communication of how long it will take to resolve a problem. Between my wife and I we spent more than 2 frustrating hours on the phone trying to resolve are latest issue. Legohogonolo I'm still waiting for your call back but apparently you just knocked-off even though promising to call back soon. Utterly disappointing service.