NM
Ntsako M
1 reviews | Active since May 2021
28 May 2021, 16:10
bad service from Supersonic
i had my fiber installed on the 20th of May 2021 when i call supersonic to active my fiber they keep saying my fiber is pending installation so i told them that it was installed and they sent me a password that doesnt work when i call i get a different story every time as they dont know what their doing the customer care people are also not trained they dont know what they saying they give me excuses all the time when i call so i sent a email for this to be cancelled and they really dont know what they are doing if you want fiber go to other companies this company dont know anything about fiber
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Replies (4)
Supersonic 's replyOfficial
28 May 2021, 16:45Good day Ntsako M. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your case and escalate to the relevant department so that this is resolved for you.
Kind regards.j
Joshua.
Kind regards.j
Joshua.
Supersonic 's reply28 May 2021, 16:45
Official
Good day Ntsako M. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your case and escalate to the relevant department so that this is resolved for you.
Kind regards.j
Joshua.
Kind regards.j
Joshua.
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Ntsako M's updateReviewer Update
28 May 2021, 21:17thats what the people for supersonic say will escalate and nothing happens
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Ntsako M's update28 May 2021, 21:17
Reviewer Update
thats what the people for supersonic say will escalate and nothing happens
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Ntsako M's updateReviewer Update
30 May 2021, 14:39hi
my concern is that this When ever i connect to this WIFI it says no internet access so the password that you gave me am able to connect but i cant connect to the internet and i have complained about this before. That i am unable to connect to the internet and they told me there is end date or begin date on the system that why i cant connect so that issue is still not fixed and they have logged ticket for it until today they are not resolved CAS-624997-Y8Q9L3 and there was another ticket that was logged and i didn't get that case number they keep telling that they escalate the issue to someone high and that person will contact me until today nothing
my concern is that this When ever i connect to this WIFI it says no internet access so the password that you gave me am able to connect but i cant connect to the internet and i have complained about this before. That i am unable to connect to the internet and they told me there is end date or begin date on the system that why i cant connect so that issue is still not fixed and they have logged ticket for it until today they are not resolved CAS-624997-Y8Q9L3 and there was another ticket that was logged and i didn't get that case number they keep telling that they escalate the issue to someone high and that person will contact me until today nothing
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Ntsako M's update30 May 2021, 14:39
Reviewer Update
hi
my concern is that this When ever i connect to this WIFI it says no internet access so the password that you gave me am able to connect but i cant connect to the internet and i have complained about this before. That i am unable to connect to the internet and they told me there is end date or begin date on the system that why i cant connect so that issue is still not fixed and they have logged ticket for it until today they are not resolved CAS-624997-Y8Q9L3 and there was another ticket that was logged and i didn't get that case number they keep telling that they escalate the issue to someone high and that person will contact me until today nothing
my concern is that this When ever i connect to this WIFI it says no internet access so the password that you gave me am able to connect but i cant connect to the internet and i have complained about this before. That i am unable to connect to the internet and they told me there is end date or begin date on the system that why i cant connect so that issue is still not fixed and they have logged ticket for it until today they are not resolved CAS-624997-Y8Q9L3 and there was another ticket that was logged and i didn't get that case number they keep telling that they escalate the issue to someone high and that person will contact me until today nothing
NM
Ntsako M's updateReviewer Update
31 May 2021, 21:37so i sent a email on Sunday evening to Thando and still today i have not received any update of whats going on
NM
Ntsako M's update31 May 2021, 21:37
Reviewer Update
so i sent a email on Sunday evening to Thando and still today i have not received any update of whats going on