CR
Charmaine R
1 reviews | Active since Mar 2023
22 Aug 2023, 20:02
Bad service from Supersonic
Good day Supersonic I have a issue with my wifi every month I get a message that I owe you yet I pay via Eft I asked to cancel my debt order yet yesterday you switched my wifi off without checking your records I told you I pay using my invoice INV129369 you demanded proof of payment while I told you I am on maternity leave no access to my laptop please trace all m uh not payments via the invoice number and you did not assist me until I had to send it in pdf format this is bad service please update your records because next month I don't want experience any of issues
Kind regards
Charmaine
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Supersonic 's replyOfficial
22 Aug 2023, 20:24Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply22 Aug 2023, 20:24
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team