JA
June A
1 reviews | Active since Sept 2018
14 May 2024, 14:56
BAD SERVICE
How frustrating to get answers form agents, don't get me started on live chat, it takes 3-4 hours for agents to respond on live chat (how do you run your business?) I just want to find out about my account and my outstanding invoice(which i enquired about before, did eft payment and debit order went off my account on 2nd May) I'm only 4 months with Supersonic had on the go internet but sim was not activated, paid for this service but never used 10 gigs (check your records)... this was also a problem. I CANCELLED BOTH OF MY SERVICES OF SUPERSONIC :( I WOULD NOT RECOMEND SUPERSONIC TO ANYONE!!!!!! BAD SERVICE
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Supersonic 's replyOfficial
15 May 2024, 11:28Good day, June,Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have escalated your query to our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
I have escalated your query to our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply15 May 2024, 11:28
Official
Good day, June,Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have escalated your query to our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
I have escalated your query to our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM