Bad Service

Im trying to get fiber installed at my residence, I called yesterday and spoke to Molly to do the application, upon doing the application she found out that someone used my address as a result they not able to install till the matter is resolved. Today I called to make a follow-up on the matter, I got through to a lady by the name of Palesa, I relaid the matter and she asked if she must put me through to Molly (the person I spoke to yesterday) I said if Molly is busy, she can also check for me but she suggested that she transfer to Molly, the line got cut while she was doing that.

I made a 2nd call and luckily I got through to Palesa again and she said she doesn't know what happened the first time but again my call was cut!!! Getting through to SuperSonic is a mission, first call it took me 20 mins to get through then I got cut, I call again then the same thing happens!!!! This is pathetic service from her, it makes me question my decision of wanting to sign up a contract with SuperSonic if the employees are treating us like this. I need her to explain why she kept cutting my calls. Another thing, when I asked her to check, she said she doesn't have the system thats used to check under Vuma, I feel like she didn't want to assist at all. I asked to speak to a supervisor and she gave me a strange response, thats wgen she hung up.