bad service ever

Good day i wanted to upgrade my airfibre from R499 to R599 i made an error on the system and ordered a new airfiber for R599 after 24 hours i called in and i was advised that they cannot assist me in canceling it from their side i must do it on the portal and i did advise them several time that am unable to do it on my side and i was advised that they is nothing they can do it. They then told me that order is already been processed and i have to pay for the service for 2 months even if i dont have they new fiber system with me I then asked to speak to the manager i was advised that the manager cant be disturbed because she is in the meeting is their policy they cant go inside the board room (the manager name is Moneiwa Khaole Am asking myself that why i cant be assisted because its an error or must i get punished because i don't know technology or management they don't care about client even when we cry managers cant be called My contact details ***