Bad Service

Today I am an extremely unhappy Supersonic customer.

I have been trying to get my internet/fibre line issue resolved for more than TWO weeks with absolutely no success. Meanwhile, my monthly premium was increased by R350 supposedly due to “infrastructure upgrades,” yet my service has only become worse.

My line constantly drops connection, and as someone who works from home, reliable internet is essential. I cannot work efficiently or provide the level of service my clients deserve when my connection keeps failing.

Every time I call Supersonic, I get told that an agent is working on the issue and that I will receive a callback — but that callback never happens. There is no communication, no urgency, and no real customer support.

At this point, it honestly feels like Supersonic simply does not care about its customers.

Based on my experience, I would not recommend Supersonic to anyone.