Bad service delivery and *********** 1st line support

I called in this morning as my router was flashing a red light while the ONT did not show any problems. The first consultant refreshed the router on his side and asked me to wait for a bit, he would call me back at 10:15. I waited but there was no call. The second consultant I spoke to helped me a bit further, we attempted to log into the router however my call with her was cut. She did not call me back.

I called the third time and I was told that the matter was escalated and I would need to wait till Monday as there is no one working this weekend from technical support. How does an organisation this big not have any one from technical support over a weekend? I asked the 3rd consultant why they don’t call us back she said if they are busy they just move on to the next call. How!?

The service received on all 4 occasions with supersonic is disappointing to say the least. No value for money! Please get my connection restored ASAP. This can’t be so difficult