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JT
Janine T

1 reviews | Active since Jul 2020

27 Jul 2020, 10:41

BAD service delivery

I am very unhappy with the service delivery from SuperSonic. I app**** for fibre on the 31st June and they quickly got the application done and impressed me with the fibre installation on the 2nd of July. Since then I never heard from them other than telling me the installation is still being done and that the router will be delivered soon. I have made several calls to find out when delivery of the router will take place and when activation will happen. I feel that I should just cancel with SuperSonic before I start paying anything and experience the worst down the line. The call centre does not get any updates and they do no know what to do and how to assist. WhatsApp communicator for SuperSonic SUCKS big time as no one will respond to you - I get a response only after 24 hours.

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Replies (4)
Supersonic
Supersonic 's reply27 Jul 2020, 11:40
Official
Hello Janine, 

Apologies for the delay that you have experienced. I have escalated this to the connectivity manager and we will be in touch as soon as possible to assist. 

Regards,
Sandra 
JT
Janine T's update27 Jul 2020, 16:28
Reviewer Update
If you cannot get me activated by the 30th then I would like to cancel this contract with SuperSonic.
JT
Janine T's update31 Jul 2020, 14:06
Reviewer Update
Thanks SuperSonic. You managed to deliver the router and get me activated on time. Thanks I guess it helps to complain after all. So far I am happy and thank you very much to Oupa - the technician for his superb service because he delivered the router a day before the scheduled date and assisted me when I gave him a call on his cellphone. Thanks so much Oupa, I appreciate your service delivery.
Supersonic
Supersonic 's reply03 Aug 2020, 18:05
Official
Thank you Janine, I will pass this message on to Oupa. 

Regards,
Sandra