Bad service

Do yourself a favour and do not get involved with SuperSonic as your service provider, emphasis on the word ‘service’ as you’ll get none. When applying for my Fibre Line two months ago, they were all to happy to come and install it. Vumatel, who provides the data line, came within a week to implement the fibre-line, but SuperSonic (which is just the service provider) took two weeks to activate.

When I received my first Invoice, I realized they have not placed the Account in the name of the company as requested, but they have placed the account in my own name. I forwarded the request again to change the ownership to that of the company, and did so for a period of two weeks, with no response back from the accounts department. I then forwarded the request to all the various contact email addresses I had for SuperSonic, none of them responded.

The following list of email addresses do not work: {***; ***; ***; ***; ***; ***}

The next thing to do was to phone them directly, they have this nifty function of “Press * and we’ll call you back” – I am still waiting for my Call back after phoning and pressing * a few times.

So I opted for the Call and wait – that was along wait! When explaining to the agent that they have not placed the Account in the name of the company, as per the application form filled in, she said I should have filled in a “Change of Ownership” form. I explained that I did – two months ago on application; her response was: “They did not receive it!”

I then explained that they must have, as the first debit order was deducted from the company’s bank account, and the only place they could have obtained this information was the debit order instruction section on the Change-of-Ownership form; she then rep****: “You must have give them the instruction in another way” – What? They just don’t want to admit their systems are faulty!

She responded that she is going to escalate this, but I am certain that nothing is going to come of this, so hence I just want to let the world know via Hello Peter.