Hellopeter
Share Your Experience
SM
Siyabonga M

1 reviews | Active since Feb 2020

18 Jul 2023, 11:38

Bad service

I received my SIM card on the 5th of July, I have been having problems with it since day 1, as I'm talking the SIM card Is inactive supersonic promises to deliver a new SIM card that was 6 days ago, but I have not been even received a message from ram with a waybill number to state the there will be a delivery. Each and every consultant I talk to they tell me about escalating the matter and they will come back to me with feedback, not even 1 did so. Supersonic does not prioritise their clients, the fact that I'm without a SIM card should have been an agent matter not me calling them everyday. I have not experienced quality service at all and I regret acquiring their services, I couldn't even view my data usage since I got the SIM and all of a sudden my data was depleted. I am buying data now when I've upgraded and have data. I do not what should I do to be taken serious.

0
Replies (5)
Supersonic
Supersonic 's reply18 Jul 2023, 11:54
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
SM
Siyabonga M's update18 Jul 2023, 12:00
Reviewer Update
I've tried explaining my issue, I need the problem solved ASAP it is long overdue, since 5 July when I received the SIM you can even check the daily calls I've been making to you guys, I got the SIM card because I need to use it not me again buying data and buying airtime to call you guys. I need a way forward that's all pertaining assistance n a solution. It is not the first time I'm writing a review this month about the service I'm receiving. Apologies are not gonna sort out my problem. I don't have any airtime to call supersonic anymore.
SM
Siyabonga M's update18 Jul 2023, 12:59
Reviewer Update
Can 1 of your agents contact me.
Supersonic
Supersonic 's reply18 Jul 2023, 13:07
Official
Noted, we will contact you soon.
Supersonic
Supersonic 's reply18 Jul 2023, 13:28
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team