BH
Braam H
1 reviews | Active since Jan 2017
13 Aug 2022, 09:16
bad service
I have been battling from 18 July 2022 to get my speed fixed. Supersonic call center personnel are uneducated they can only tell you to reboot the system and if it doesn't work they give your router the blame or the cable. I have a wi-fi 6 router that is 100 time better than what they supply you with installation and cat 6 cables. They throttle your speed and then blame Vumatel for it. Vumatel allocated a dedicated port and tested the line no problems. Supersonic must stop taking peoples money and not supply the service. Pathetic
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Supersonic 's replyOfficial
13 Aug 2022, 09:45Good morning, thank you for reaching out to Supersonic. You speaking to Noxolo, kindly provide me with your account details or ID number and a brief description of your query, so I can look into this on your behalf
Supersonic 's reply13 Aug 2022, 09:45
Official
Good morning, thank you for reaching out to Supersonic. You speaking to Noxolo, kindly provide me with your account details or ID number and a brief description of your query, so I can look into this on your behalf
BH
Braam H's updateReviewer Update
15 Aug 2022, 09:48If Supersonic does not communicate with me and the problem is not resolved by today they leaf me no choice but to cancel the contract and get a better isp that can give me the service that i need. this is breach of contract from there site And i will not be held responsible for any cost what so ever.
BH
Braam H's update15 Aug 2022, 09:48
Reviewer Update
If Supersonic does not communicate with me and the problem is not resolved by today they leaf me no choice but to cancel the contract and get a better isp that can give me the service that i need. this is breach of contract from there site And i will not be held responsible for any cost what so ever.