BAD SERVICE

I am extremely unhappy with the service I have received, I have lost money due to the incompetence of your technical department. My installation was done on the 31st of August I was informed by the technician within 24 to 48 hours, my line would be activated. I have called, emailed and WhatsApp practically begging for help and was informed that I would have to wait 7-14 days for my line to be activated. Last year I relocated and it took your company exactly 3-5 working days to re-install and activate my line it was a smooth transition. This time around it has been extremely frustrating to deal with your company. So can SOMEBODY PLEASE HELP ME IT IS NO WORK NO PAY FOR ME I RELY ON AN ACTIVE INTERNET LINE TO WORK I AM AT YOUR MERCY!!!!!!