BAD, service, communication and "skilled agents".

On 2022-12-08 I cancelled my contract with Supersonic due to bad service. On 2023-01-04 I explained my dissatisfaction that they deducted a premium for January as I paid partly for November 2022 and for December 2022, but the service was only activated 11 December 2022. The final response was "Apologies for the late response, the cancellations department will be processing your cancellation effective immediately and a credit will be requested to our billing department for the month of January". When I made a follow-up on 2023-01-08 the response came "Thank you for your patience. I just got off the phone now and was unfortunately advised that there wont be an immediate cancellation and you need to serve notice for the month of January and there wont be credit for January also." I didn't use the service during January because they said the service will be cancelled with immediate effect. I paid R29.00 for a data package on my prepaid MTN account on 05 January as I thought Supersonic cancelled my contract with them for January.