RV
Riaan V
1 reviews | Active since Jun 2023
24 Jun 2023, 21:08
bad service
Since i created my account i have only had troubles with Supersonic. They are not keeping the service level agreement promises. I waited for more then 3 weeks to get my fibre line installed when i am promised 7-14 working days. I finally get my line installed for a 200mbps up and down line and now i am sitting with barely 10mbps. I have logged multiple tickets, i have emailed the engineers directly just to get ignored, i have phoned them but not winning.
You guys are basically just taking our money.
Helpful (0)
Replies (1)0
Replies (1)
Supersonic 's replyOfficial
25 Jun 2023, 08:05Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply25 Jun 2023, 08:05
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team