BAD SERVICE

The worst company to get hold of. My acount has been suspended due to apparently being in arrears. I phoned them on Saturday (as my acount has been suspended somewhere during Friday night ) Just to be told that the acounts department is not available during weekends. I phoned this morning again just to go straight to a robot voice telling me to make payment and not even giving me options to talk to an agent and just tell me to cantact Supersonic via their Whatsapp portal which they dont even provide a number for. I eventually got the whatsapp number only to be greeted by another robot. Managed to get the robot to transfer me to an agent however now an hour and a half later still no repsonce from the so called agent. I want to know how my acount is in arears and why cut me off in the middle of the month? I am working remotely and is losing money and probably my Job if my internet is not restored.