Bad Service

Good day

I made a payment today of R400, But when I try to use the wifie it says that my service is suspend. It says that the last amount paid is 347.83 and not R400. When i call the call center they say that the amount is not reflecting on the system. The requested that i send them proof of payment which I did, and now I must wait for 72hours for something that I paid today.

I gad the same issues in early September and was advised that I would be getting the days back of no internet back, but when I checked on the 30th September my service was closed.

Why was my service closed on the 30th September when I made payment on the 4th September and service was only opened n the10Th September? Should my service not have been closed on the 10th October as previously confirmed by contact center agent?

Can this please be sorted urgently.