Bad service and undelivered product

Paid for new router R199 package. Was told delivery it's 3 to 5 days, been waiting for 7days. Made follow up over the phone and was told I will receive a call from team regarding my delivery. No calls received. The whatsapp *********** with no call centre agent to speak to. I need my money back or product before the end of today. Tired of being taken from pillar to post. This company isn't caring about customers at all and their service is disgusting. I'm very disappointed because I trusted their stories