Bad Service and Total regret

I tried getting hold of Supersonic from the 29th July, I eventually got assisted on the 31st July to get my line moved. I was told that I will be contacted in 24 Hours by the technician. I as never contacted by anyone so I left it because maybe they are busy. I then had to phone back on the 7th August. I was told again that the technician will call me in 24 hours. Guess what, no phone call from any Supersonic staff. I phoned back again today the 10th August just to tell me that it is in progress. No mention to when it will happen or what time. After I wanted to speak to management, I was told that the manager is on a call and he said that it takes 7 days. Why was this not mentioned in the 1st or second call? I am disgusted with the service I have received from Supersonic. I have been without Internet for 11 days and I depend on this internet. Lets hope that after this, I will be helped.