SM
Sijabulile M
1 reviews | Active since Aug 2016
25 Apr 2021, 09:29
Bad service and slow internet connection!
I have been experiencing connectivity issues since activation which was on the 14th of April, I have been in contact with your call centre and via Twitter but my issue is still not resolved. Your consultants are very rude and know nothing about customer service. On the 22nd of April I sent an email requesting a cancellation but still haven’t had from you, you service is pathetic, please cancel my contract ASAP.
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Replies (2)
Supersonic 's replyOfficial
25 Apr 2021, 10:47Hello Sijabulile,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
Supersonic 's reply25 Apr 2021, 10:47
Official
Hello Sijabulile,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
SM
Sijabulile M's updateReviewer Update
28 Apr 2021, 11:49I am still waiting for a callback, I all need now right now is confirmation that my service has been cancelled because I am still having connectivity issues in my area and it’s getting worse each day. I cannot take this anymore please CANCEL my subscription, your service is pathetic!
SM
Sijabulile M's update28 Apr 2021, 11:49
Reviewer Update
I am still waiting for a callback, I all need now right now is confirmation that my service has been cancelled because I am still having connectivity issues in my area and it’s getting worse each day. I cannot take this anymore please CANCEL my subscription, your service is pathetic!