BAD SERVICE AND ROUTER COLLECTION

I cancelled the service with you supersonic cause l to move then later on l reached out to reinstate your service with no luck of reaching someone on your whatsapp number that's never working, log a ticket on the app and call the call center thats never answered , the time you get to responded l agree with one of your agent to debit my acc and send courier to collect the router which I have packed and ready for collection but u guys hand the acc to VVM as if I did not authorize to debit the R250. Please can somebody call me urgently form SUPERSONIC I need this resolved urgently u just *****ing my credit record for nothing take the 250 and collect your router