Bad service and poor communication

I signed up for a fibre contract with Supersonic trusting that they would deliver as promised. However, this has turned into a deeply frustrating experience.After being advised by their team to cancel my existing contract with another provider, I have now been without internet for the past 5 days.

Despite multiple follow-ups on my part, I have received no feedback, and they have not kept their word about getting back to me.Moreover, their customer service is extremely unreliable. Calls go unanswered, and I’ve been stuck holding for more than 15 minutes on several occasions. To make matters worse, their voice prompts say they are closed when they should be open according to the listed working hours. This inconsistency is very frustrating, especially when one relies on internet for work and personal use. I expected much better service from a company in the fibre industry, and I strongly recommend they improve their communication and service delivery.