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Bonang R
1 reviews | Active since Nov 2017
25 Aug 2020, 19:29
BAD SERVICE AND NO SOLUTION!
I have benign calling Supersonic since Thursday(20th August 2020 because of connectivity issues. I am paying for 10 Mbps per month yet I am receiving 0.52 Mbps. I have Spoken to Phillip, Nozipho, Precious and Casey. I have been different case numbers and told to wait for the problem to be solved. Five days later I am still experiencing the same issue. When I contact the gentleman that did the installation he says his busy. Worst service experience and no solutions and yet at the end of the month I will be billed for a service I didn't receive. I am unable to work and school my son from home with this limited connection. I would never recommend them to anyone!
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
25 Aug 2020, 21:08Hello Bonang,
Apologies for the lssues that you have experienced with our support team. I have escalated your complaint to the management team and we will be in touch to assist as soon aspossible.
Regards,
Sandra
Apologies for the lssues that you have experienced with our support team. I have escalated your complaint to the management team and we will be in touch to assist as soon aspossible.
Regards,
Sandra
Supersonic 's reply25 Aug 2020, 21:08
Official
Hello Bonang,
Apologies for the lssues that you have experienced with our support team. I have escalated your complaint to the management team and we will be in touch to assist as soon aspossible.
Regards,
Sandra
Apologies for the lssues that you have experienced with our support team. I have escalated your complaint to the management team and we will be in touch to assist as soon aspossible.
Regards,
Sandra
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Bonang R's updateReviewer Update
27 Aug 2020, 08:36Hi Sandra, I can only hope at this point. I’m still waiting for my problem to be solved. 7 days later.
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Bonang R's update27 Aug 2020, 08:36
Reviewer Update
Hi Sandra, I can only hope at this point. I’m still waiting for my problem to be solved. 7 days later.
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Bonang R's updateReviewer Update
27 Aug 2020, 18:17Hi Sandra, I had to make a call again. Your consultants don’t have solutions and it’s been 7 days. What do I have to do to get a technician to come and solve this problem?!
I suppose customer service isn’t a priority. I like start shopping around for better network and service provider who is serious about customer satisfaction and providing good service!! I am truly outraged that I have been experiencing this problem for exactly a week and you can’t solve this problem!
I suppose customer service isn’t a priority. I like start shopping around for better network and service provider who is serious about customer satisfaction and providing good service!! I am truly outraged that I have been experiencing this problem for exactly a week and you can’t solve this problem!
BR
Bonang R's update27 Aug 2020, 18:17
Reviewer Update
Hi Sandra, I had to make a call again. Your consultants don’t have solutions and it’s been 7 days. What do I have to do to get a technician to come and solve this problem?!
I suppose customer service isn’t a priority. I like start shopping around for better network and service provider who is serious about customer satisfaction and providing good service!! I am truly outraged that I have been experiencing this problem for exactly a week and you can’t solve this problem!
I suppose customer service isn’t a priority. I like start shopping around for better network and service provider who is serious about customer satisfaction and providing good service!! I am truly outraged that I have been experiencing this problem for exactly a week and you can’t solve this problem!