Bad service and no customer support

04 Jun 2021, 18:34

Bad service and no customer support

Re posting as my issue is till not resolved and is actually worse. Original post: 21 May 2021, 20:11 Very poor support purchased their uncapped LTE package and since day 1 have constant issues where my connection becomes saturated pings in the 3000ms to google and timeouts. Logged a ticket and have been told that a technician will assist. Never received any calls as promised by support and was shocked the other day when I phoned again and was told that my issue was resolved. Phoned again today as the issue is still there and was advised that someone will contract me but as with previous experience no call received as yet. Have times ranging from 30 min to 6 hours where the internet is not usable.

My followup post: 03 Jun 2021, 16:35 Looks like they went back to their same ways. I was given a new support case number but after that the same he will look into it he is working on it story and no resolution to my issue. Initial response to this post was good but as soon as it gets to the support center and second line support, nothing happens.

Reply from Super sonic on the 6 Jun. Good day Ettienne S. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your behalf and advise.

Kind regards. Joshua.

No one contacted me again had to follow up myself on the 23 Jun and was given yet another CAS-672239 and was advised that they will contact me and that a ticket was logged with MTN. I assume that I will need to look for another service provider as I don't see Supersonic resolving this issue.