SA
Sharné Aliphon

1 reviews | Active since Feb 2021

14 Feb 2021, 15:55

BAD SERVICE AND INCORRECT DEBIT FROM MY ACC.

To say that the service is bad is an understatement. I have had constant issues. This one being the last straw. I have been paying R599 for months (my subscription fee ) all of a sudden on the 1st of Feb acc gets debited for R1940. I immediately called to try and stop it or reverse. I was told I'm too late. I've been told that I would get an email and call to keep me updated. NOTHING! IT DISGUSTS ME THAT THEY ARE ALLOWES TO TAKE MONEY THAT DOESNT BELONG TO THEM YET I MUST BE PATIENT AND WAIT FOR MY MONEY BACK!!!

I AM STILL WAITING FOR MY REFUND! NO ONE HAS BEEN HELFUL OR BEEN ABLE TO TELL ME WHY THAT AMOUNT WAS TAKEN IN THE FIRST PLACE.

I DEMAND A FULL REFUND! I WANT NOTHING TO DO WITH SUPERSONIC AGAIN!!!

0
Replies (1)
Supersonic
Supersonic 's reply14 Feb 2021, 17:20
Official
Hello Sharne Aliphon

We do apologize for all the inconvenience and frustration caused by us. Please be assured that there is a case with our billing department. And they are processing the refund and again my apologies. 

Regards 
Sandra