BAD SERVICE AND ******

Very bad service at first we never had a problem with them ,the problem started when they said we can upgrade to uncapped for a 100 rand more we were on the 150/150 gb package ,at first we tought it was a good deal untill we went on super sonics website and saw a deal that will fit better with us for 499 a month we called them a day or 2 afterwards and cancelled the 899 upgrade and changed it to the 499 uncapped package . We as the customer service lady for a refrance number an d we was told they do not give it. ok foward to the first of may 2022 we got a message stating we are on the 899 plan i called them straight away at 8 am on a sunday an spoke to their call center and told them there was a mistake we wanted the 499 plan we ask for we got told by her that it is cancelled so we did not worry further on 2 may 2022 i went online to check ma usage and it still showed that we are on the 899 plan so first thing on monday i called the an their reply was we have to pay for the 899 an only from end of june we will be on the 499 plan as we requested a downgrade on the first of may.........!!! AGAIN I DID NOT ASK FOR A DOWNGRADE I ASKED TO BE BILLED FOR THE ****** 499 PLAN I REQUESTED AND NOT FROM JUNE FROM THE ****** FIRST OF MAY ...........AFTER COUNTLESS PHONE CALLS MY PROBLEM IS NOT FIXED IWILL NOT PAY FOR A SSERVICE THAT I DID NOT REQUEST FOR BECAUSE OF YOUR EMPLOYEES INCOMPETENCE....I WILL CANCEL YOUR DEBIT ORDER UNTIL THIS IS SORTED OUT