1 reviews | Active since May 2020
Bad service and always connection issues, service requests not done properly or on time
What was the reason for moving all of Nepic's client base to supersonic, ever since this happened i have being having so many connection issues, the service is so bad, i hold on the line for miuntes and hours, on whatsapp i sent a message at 10:30am from my personal number and still havent been attended to now at 3pm, i sent a message from my work number at 1:30pm and an agent attend to the later request 1st and i asked me one question to which i responded to immediately and nothing after that, still no agent or response to my call from 10:30am, how do the sla's or whatever work?
Very bad service - Wish they never made the decision for nepic clients to move as i had the best and great service from nepic and never faced issues with connections or service like this and now.
Requested for my line to be upgraded and they keep telling me its done yet i can see its not done and confirmed with frogfoot its not done too but keep getting told the request was sent and have to keep doing speed tests and justify. unacceptable - thinking of looking elsewhere and moving as this was just done and decision made between the comanies.
We are looking into your issue and an agent will be in touch ASAP to assist.
Regards,
Sandra
We are looking into your issue and an agent will be in touch ASAP to assist.
Regards,
Sandra
I get paid by the hour and will have to work through the night to catch up - should this not be resolved tonight i promise i will make sure the debit order bounces and you wont get paid too.
Than put me as a bad payer or let it reflect bad and see how i can it further, i worked in a customer service environment and i have done my FAIS and compliance and whatever certifications - this is not how i or the company treated my companies clients
I get paid by the hour and will have to work through the night to catch up - should this not be resolved tonight i promise i will make sure the debit order bounces and you wont get paid too.
Than put me as a bad payer or let it reflect bad and see how i can it further, i worked in a customer service environment and i have done my FAIS and compliance and whatever certifications - this is not how i or the company treated my companies clients
Can i please get a response or reply or a call or something, its been over 24 hours and my line and connection still hasnt been sorted out without any feedback or communication thus far.
I lost a day and half of work now - please at least let me know what is going on and if being attended to or not - i cannot be sit and be kept in the dark like this honestly.
Thank you.
Can i please get a response or reply or a call or something, its been over 24 hours and my line and connection still hasnt been sorted out without any feedback or communication thus far.
I lost a day and half of work now - please at least let me know what is going on and if being attended to or not - i cannot be sit and be kept in the dark like this honestly.
Thank you.