BAD SERVICE

The worst experience ever with uncapable employees. I have requested a relocation with Supersonic 2weeks ago. We had an MTN router which needed to be changed to Vodacom. After numerous calls and empty promises, we got an installation yesterday but the Wifi didn't work. After 19:00 a tech guy (Ryan) called me to help with the configuration settings but didn't succeed because of the CPE2000 router that we have. According to Ryan the router doesn't correspond with Vodacom and we need a new router. He told me that he notified Ntomeng that she need to arrange for the router swap. She called me after 10:00 today to tell me that they can only come tomorrow for the swap. This is unacceptable, we have been waiting weeks now and everyday me and my partner loose money because we need internet to work. I have used more than an hour of my own airtime to get this resloved and does receive anything back except they will come back to me. They don't come back to me, I always needs to call back for feedback. Ntomeng just told me there is nothing she can do about the router swap.