Bad service

I'm so tired of complaining. It's been 2 and half months now waiting for my sim card, I paid for the sim card and for delivery. I lost my phone in December with your sim card and I have called and logged an issue on the app but no one is assisting. In January I received invoices for a new sim card and delivery fee, which I paid. I haven't received thar sim card and now my account has been suspended. How do you expect me to pay for something that I don't have. Your service is so pathetic.