Bad service

I want to write a review on Supersonic. I asked on 2026/03/06 Supersonic to subscribe to their 100gig day and night option. I informed them I have a router but need à new sim card. On the 24th of March 2026 I received two emails that I am connected and been billed. I did not even received the sim card yet. I contacted them spoke to Rendani on the 24th of March to explain how can I be connected if I did not receive the sim card yet. He said it was à mis communication. They will rectify it. Nothing happened. On the 25th of March I contacted Supersonic againg and spoke to Samkelo to explain the same story. Nothing happened.On the 26th of March contacted Supersonic againg spoke to Guguleto. She said she will make sure I will receive the sim card and receive à trucking number. Then the sim card was send to à unknown address in the Freestate. I stay in PIET RETIEF Mpumalanga. Guguleto confirm my address before the sim card was send. I contacted Supersonic againg on the 27 March 2026 and spoke to Ayanda to try to sort the problem. Nothing happened. On 2026/030 I contacted Supersonic againg and spoke to Busesiwe and she gave me attitude and said Supersonic will not refund me for the money I paid to be connected. I received the sim card sometime in April and up to now after asked to be activate the sim card. Nothing I struggle now almost for two months without any success to have internet. There are no customer service. I am fed up with Supersonic and want my money back which I paid on the 6th of March.